Frequently Asked Questions
Where are you located?
We were located in Brooklyn. Were born and raised there, opened Robicelli's back in 2008, and had a pretty happy existence until fall of 2015 when were were like "Eff this crap. We're out."
Not only did Brooklyn/NYC get too expensive, but it wasn't the city we grew up in. All our friends were moving away. We stopped being happy. And back to the born and raised part- we have both spend over 30 years in the same place. It's time for a new adventure.
I heard you're moving to Baltimore!
We are! We are relocating both Robicelli's and our entire family to Charm City this summer, and planning on opening our doors this fall. Well resume shipping, deliveries, and all that jazz at that point. Until then, we are busy with planning and building, and enjoying the last few months we have in the only home we've ever known. We'll miss NYC for sure, but it's only a three and a half hour drive away. And we have some things planned...
Does this have to do with worldwide expansion I'm hearing about?
Yup! We're opening over 100 locations across the globe over the next decade through our partnership with Fransmart. You may remember them from such fast-casual restaurants as Five Guys, Qdoba, and Elevation Burger. For more information, or to inquire about purchasing a franchise territory, click here.
Can you dye my cupcakes _______ color?
As a rule, we do not use any artificial dyes, colorings or chemicals in any of our baked goods. We would never dye a piece of chicken green to match a dress, or serve hot pink cheese because it’s someones favorite color. In fact, even those examples are kinda gross. So we don’t see how dying a cake an unnatural color makes any sense. Maybe it’s food snobbishness, but we just see it as silly.We CAN, however, work with you on cupcake toppers, towers, and other cake decorating accessories.
Do you make red velvet cupcakes?
No. And it’s not going to happen.
Will you donate cupcakes to my charity event/fundraiser/etc?
Due to the overwhelming number of requests we get every year seeking donations, we have set a strict budget for charity donations each year. We wish we could say yes to everything- but we receive well over 100 donation requests ever year, and cannot possibly afford to fulfill them all. Please submit any charity requests as soon as you possibly can. We will begin making decisions on 2016 donations on January 1st up until our budget is fully claimed.
We utilize our donation budget only to accommodate worthy charities. We cannot offer complimentary goods for press events, private parties, for-profit events or any other event in exchange for “exposure”. We will, however, consider bartering baked goods for services when applicable.
What is the optimal temperature for serving your cupcakes?
Though we suggest storing them in the refrigerator prior to service to protect the delicate buttercream, our cupcakes should be eaten at room temperature for maximum enjoyment. Allow them to sit until the buttercream just gets slightly soft, about 5 minutes. Alternately, you can microwave for 7-15 seconds.
How long does your stuff last for?
Our cupcakes and whoopie pies last for four days refrigerated, provided they are stored properly in an airtight container in the refrigerator. Optimally, if you’re going to eat/serve them more than two days after we bake them, we suggest storing them in the freezer. They hold perfectly in the freezer for 4-6 weeks (in that airtight container, of course).
Brownies last a tad longer as they’re nearly flourless. Room temp, give them 2-3 days (depending on the temp of your room), refrigerated a week, frozen 6 months (and tip- when you eat a frozen brownie, it actually feels like you’re eating MORE brownie than you actually are. This has never stopped me from eating extra brownies though as I have limited self control).
Cookies last a week at room temperature. Pies vary depend on fillings.